Overview

Playa Del Carmen

One of the fastest growing destinations in the world. What once used to be no more than a fisherman's village has grown to an extent of being considered the most prominent destination in the Riviera Maya. A variety of people coming from all over the world now visit Playa del Carmen for its amazing beaches and glamorous atmosphere.

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Rooms

Our 33 bedrooms are beautifully decorated and have been thoughtfully fitted with comfort and eco sustainability practices in mind. Lending a sense of calm and sheer relaxation, each room features elegant hardwood furniture inspired from the Spanish Haciendas, plush beddings and award winning mattresses that guarantee an excellent quality of sleep.

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Food and Dining

Our "Nuestra Casa" team is ready to surprise you with culinary creations combining local traditional recipes prepared using highly nutrient ingredients. We propose numerous homemade dishes that will enhance your need to start the day with a healthy approach. Our restaurant is also the ideal venue to celebrate special occasions such as birthdays and parties, providing a beautiful space in which to celebrate and enjoy time with your friends and loved ones

 

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Holistic Space

For many people, the entire reason for holing up in a hotel is to get away from it all. And although we agree that a comfortable bed and great amenities offer a great ...

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Wedding & Events

What would you dream of on a very special day? 

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Rooms - COLONIAL PATIO

14 non-smoking rooms featuring two queen size beds or one king size bed.
Colonial Patio amenities include:
    • two queen size beds or one king size bed
    • on the ground floor and with easy access to the garden, pool, restaurant, holistic space
    • bathroom with dual shower jet
    • hair dryer
    • magnifying mirror
    • air conditioning
    • ceiling fan
    • cable color T.V.
    • telephone with VOIP (enabling low cost local and International calls)
    • mini bar
    • safe deposit box
Maximum capacity: 2 Adults (King), 2 Adults and 1 child, 2 Adults and 2 children, 4 adults (Colonial patio twin)

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Xperience Taste

XPERIENCE TASTE

HACIENDA PARADISE – NUESTRA CASA RESTAURANT

Our “Nuestra Casa” culinary team will delight you with numerous healthy homemade choices, served in a typical Palapa (by the pool), where an innovative breakfast is served as well as drinks selection to be enjoyed in the privacy of your patio/ balcony or within the tranquility of our garden . From the healthy conscious homemade European breakfast to the delicacies of gourmet eggs and Mexican specialties that will tempt the most demanding taste buds, Hacienda Paradise is constantly succeeding in creating a restaurant Xperience that leaves an indelible memory in all those willing to Xperiment the best part of the day….and much more! Our restaurant by the pool is the ideal venue to celebrate special occasions such as birthdays and parties, providing a beautiful space in which to celebrate and enjoy time with your friends and loved ones.The “Nuestra Casa” breakfast concept is neither Continental nor American! It is the result of a study of the hotel Chefs and the contribution of our Xperience Hotels Ambassadors (guests) with the aim of offering an alternative proposal between the typical Continental breakfast and a menu with a richer and healthier content. Something to be tried!

HACIENDA PARADISE – PALAPA BAR

Located, right next to our swimming pool, the PALAPA BAR offers a variety a snacks and cold drinks to enjoy while relaxing on a chaise longue at the pool side. The shadows of the palm trees and the Spanish Hacienda architecture of our internal garden make the location very holiday like. Take a drink, a snack and relax thinking about the plans for another day in the splendid Mexican Caribbean Riviera.

Wedding & Events

WEDDINGS IN PLAYA DEL CARMEN

What would you dream of on a very special day? Whether in our garden by the pool or a romantic setting on the beach, a wedding in Playa del Carmen is an unforgettable experience you will want to share with all your dear ones.Hacienda Paradise Boutique Hotel in Playa del Carmen will help you to create the idyllic atmosphere for this unique, once in a lifetime event. Our wedding planner has the experience in organizing Playa del Carmen weddings and events, and our beautiful tropical environment will make your dream a true reality! You will not have to worry about the paper work, the ceremony, reception, music, the decoration, and anything else. Whether you want a Mayan private celebration or a Fiesta Mexicana with Mariachi, your dreams with us will just come true! This is your very special day. Leave it to the Xperience Hotels specialists! Kindly contact us through the email address below or through live chat and help us in identifying your needs and make your dream wedding come true.

EVENTS IN PLAYA DEL CARMEN

Whether you are planning a birthday party, a graduation or simply a family or friends reunion and would like to entertain your guests in real style, Hacienda Paradise Boutique Hotel and its facilities are the best non All Inclusive accommodation option for you. Enjoy the special flair of our garden and pool together with your friends, relatives and acquaintances. 33 rooms are available for you even on an exclusive basis. Enjoy our convenient central location and our Palapa restaurant; all of this can be yours at very special rates.

Directions

HACIENDA PARADISE

(Operated by Xperience Hotels)
Av. 10 entre calle 20 y 22 Norte
Colonia centro, Playa del Carmen
Quintana Roo, Mexico

To contact us, please fill the form below.

FAQ

Important Information:

The BPM Festival is an annual world-class electronic music festival in Playa Del Carmen, Mexico held at the beginning of the calendar year. Originally conceived as an elite dance music industry-networking event, the festival has morphed into a international mélange of electronic music lovers, DJs, producers, and party professionals.

Parties are hosted both day & night at multiple venues in Playa Del Carmen.

Please keep in mind that music can be heard on-property, around town, as well as on the beach, so be aware of upcoming events when making your travel plans.

8 REASONS TO CHOOSE US

 

HACIENDA PARADISE BOUTIQUE HOTEL by Xperience Hotels

 EXCELLENT LOCATION

In the very heart of Playa del Carmen, steps away from the world famous Quinta Avenida and the white sandy beach

 BEACH CLUBS

Proximity to the most important pristine beaches and privilege day pass to the trendiest beach clubs

 MULTIPLE ROOM CATEGORIES

Four categories of spacious and comfortable king or twin sized bedrooms ensuring high quality of sleep

 FREE WI-FI

Free high speed Wi-Fi internet in all rooms and public areas

 GREAT FOOD

“Nuestra Casa” Restaurant open for breakfast and lunch, where our culinary team will delight you with numerous healthy homemade choices

 FRIENDLY ATMOSPHERE AND EXCELLENT CARE

Elegant yet informal ambiance making sure our Ambassador’s expectations are not only satisfied but, most important … anticipated!

 IN HOUSE CONCIERGE

Genuinely caring and guiding you safely through the variety of activities and places to explore

 IN HOUSE HOLISTIC SPACE

A selection of healing therapies at literally feet away from your room. A unique and friendly concept where you can immerse yourself in total wellness and relaxation

FACILITIES

HACIENDA PARADISE BOUTIQUE HOTEL by Xperience Hotels
OUTDOOR Outdoor pool, sun loungers, holistic therapies space
RESTAURANT Nuestra Casa restaurant (à la carte), serving breakfast, room service & lunch… by the pool
ACTIVITIES IN THE HOTEL   Holisitc massage, rent a bike, tours booking
ACTIVITIES CLOSE TO THE HOTEL  Great shopping malls, gym, rent a car, restaurants, clubs and bars,  snorkeling, massage, beach clubs
INTERNET  Free high speed WiFi available in all areas. Free of charge
PARKING  Beside the hotel with privileged rates

SERVICES

HACIENDA PARADISE BOUTIQUE HOTEL by Xperience Hotels
SERVICES  24-hour Front Desk, concierge service, transfers from and to the airport (surcharge), excursions (surcharge), rent-a-car (surcharge), breakfast & lunch boxes (surcharge), currency exchange, luggage storage, laundry (surcharge)
GENERAL  Safety deposit box, family friendly, pet friendly hotel, non-smoking rooms, air conditioning
LANGUAGE SPOKEN  Spanish, English, Italian, Portuguese

USEFUL INFO

HACIENDA PARADISE BOUTIQUE HOTEL by Xperience Hotels
CHECK-IN Earliest 15:00 p
CHECK-OUT Latest 12:00 pm (certain room type enjoys privileges as far as timing is concerned)
CHILDREN AND
EXTRA BEDS
All children are welcome. Free! One child from 2 to 11 years stays free of charge when using existing beds. All further older children or adults are charged USD 20 per person per night when using existing beds. Extra beds are not available. Children’s cots/cribs are available. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
PETS  We are one of the few pet friendly hotels in Playa del Carmen. Certain rooms can accept pets weighing a max of 10 kg
CARDS ACCEPTED  American Express, VISA, MasterCard
CANCELLATION/
PREPAYMENT 
Cancellation and prepayment policies vary according to room type. Please type in our booking engine the dates of your stay and check the conditions of your required room.

 

FREQUENT ASKED QUESTIONS

How do we reach the Hacienda Paradise Boutique Hotel in Playa del Carmen if we are driving?

From Cancun airport, please take the only highway available heading south towards Playa del Carmen (N. 307). You will pass the village and overpass of Puerto Morelos and some 25 Kms south you will enter into the Playa del Carmen area until you reach a series of overpasses. Continue on the overpass until you reach the exit “AVENIDA CONSTITUYENTES” on the right lane. Once off the overpass, maintain the left hand side below the overpass and turn left along the Constituyentes Avenue and drive all the way down to Avenida 10th where you will find a small roundabout and will to take a left upon meeting the same Avenida 10. Drive along Avenida 10 for about 1 block until on your right hand side, you will see the Hotel, a creamy building property with some burgundy arches.

Do you have parking space?

We don’t have a private parking space as such, but in front of the hotel and on calle 20, there is public parking available wherever the white line is (on the sidewalks). Parking on yellow line is not permitted and therefore the registration plate might be removed from the car and a fine levied.

Can I book a transfer from Cancun airport to the hotel directly with you?

We offer a personalized service even before your arrival. We do have a private shuttle service available for transfers from the airport to the hotel and vice versa that can be booked directly with our Concierge. This will avoid the inconvenience of seeking transportation on your arrival and the price is also quite affordable. Should you require more information please do not hesitate to contact us.

At what time can I check in?

Check in time is at 3:00pm. If you have purchased an early check in directly from our web site we will check you in immediately. Otherwise, we will store your luggage and give you the room(s) as soon as possible.
 

At what time do we have to check out from the room?

Our check out time is at noon. Should you wish to check out later, you can book this service in advance via our website for a fixed fee of U$D 29. Once at the hotel you can request availability at the front desk for fee U$D10 per extra hour. You can also decide to store your luggage with us so you don´t have to worry about carrying things with you.

 

Do you have Internet connection?

Yes, we offer our guests free use of our desktop computers at the lobby and we also offer free High speed Wi-fi connection in the rooms, restaurant and in the lobby.

Is Hacienda Paradise Boutique Hotel pet friendly?

For guests travelling with their pet, Hacienda Paradise welcomes you and your fury friend. With an addition fee we accept pets in the hotel. NOTE: The pet should not exceed the 10 Kg. of weight (approx. 20 lbs.). The owner must be present with the pet at all times in the room, the restaurants, and the pool area. The hotel reserves the right to refuse admission to certain pets.

Is there a safe in the room?

There is a safe deposit box in each room whose use is free of charge.  Please remember to keep the key with you at all times. For your own safety, there is only one key available and should the same get lost or damaged, we shall have no option but to break the lock. A U$D 50 replacement fee is being applied in such cases.

Is it safe to leave my credit card details as a guarantee for payment?

It is very safe. Our policy, just like many other hotels, is to guarantee complete safety and peace of mind. An authorization voucher will be issued and the same can be either be closed upon check out (should you wish to pay by credit card) or enjoy a 5% discount when settling your account in cash (more details below).

Should I leave a deposit as guarantee?

In cases where the reservations is made directly with us, either by phone or email,  a 30% deposit is required at the time of booking in order to guarantee availability.

Which payments are accepted in the hotel?

We accept Visa and Mastercard, Paypal and cash. As part of our promotions program, we offer an exclusive 8% discount (taxes and Service & Social fee excluded) if your account is paid in cash regardless of the currency (U$D, Euro, CAN U$D, GBP). For your convenience all our hotels have ATM machines available in their lobbies. Moreover we are one of the very few Hotels in Playa del Carmen accepting American Express thus allowing our guests to enjoy the several advantages offered to its card holders.

 

What is the maximum number of people per room?

Most of our rooms have a king size bed, with a maximum occupancy of 2 people; the rooms with 2 queen size beds can accommodate up to 4 adults or a couple and two children. If you are coming along with your family and want to share rooms, we propose you our Family Deal option: 2 connected rooms: one with a king size bed and the second one with 2 queen size beds. The ideal solution for those seeking space without breaking the budget.

 

Can I book tours and activities at the front desk?

Yes, an information point about all beauties this destination can offer is available by the reception or by our concierge desk. All excursions in Playa del Carmen have been tested and improved so as to allow our guests to enjoy in total safety and peace of mind all the beauties that this destination can offer. We also offer tailor made solutions, suggesting the best possible alternatives to those that want to discover the destination according to their timing and pace.

Do you provide irons and iron boards?

We do have irons and ironing boards available at our front desk.

 

Do you have higher category accommodations?

Should you wish to take your stay with us to the next level without exceeding your budget, we can offer you our very comfortable Colonial balcony and a luxurius Master Suite:

Jacuzzi, a living room with 42” flat screen TV, sofa bed (king size), wireless phone, courtesy Ipad, CD/DVD player and home theatre, Bluetooth speaker, courtesy minibar supply, breakfast and courtesy of beach club daily access and facilities included.

 

Our holiday will also take us to other places within Mexico, could you assist our planning?

Should your desire be getting to know the marvelous attractions of this part of the country as well as other regions, including Guatemala and Belize, we can recommend you to take into consideration spending a few days in the magical context of Holbox Island. Besides being one of the most “off the beaten tracks” destinations in south east Mexico, this authentic paradise is also a fisherman’s village and a place of pure disconnection. Enjoy the beauty of the calm waters of the Gulf of Mexico meeting the turquoise Caribbean, a variety of unique birds, the innocent giant of the sea whose passage happen to be every year (May till mid September). Swimming with the whale shark will in fact be one of the most rewarding and breathtaking experience you will ever have. Tours are organized daily and are totally safe for people of any age. Last but not least, our hotel “Holbox Dream”, located on one of the most exclusive beach on the island features 47 comfortable rooms enjoying a privileged position and our “Casa Nostra” restaurant that will tempt every taste bud with unique combinations of the freshest sea ingredients.
 Our concierge service is available to consciously guide you towards your holiday planning, suggesting you places and visits that will make your holiday a better experience. Why consult guides and surf over the web when our team of destination specialists can help you get the most out of the time you will spend in this magical place? Do not hesitate to contact us with your requirements and we will do our best to make you satisfied. Our “Infinite Hospitality” philosophy  goes beyond the boundaries of our hotels.

What does “Nuestra Casa” breakfast include?

Our culinary team will delight you with numerous healthy homemade choices, served in a typical Palapa (by the pool), where an innovative and colorful breakfast is served.
“Nuestra Casa” Breakfast includes variety of natural juices, teas, coffee and milk, homemade bread, organic nuts and toppings and seasonal fruit. A Menú a la Cartè with international and mexican specialities is available (with extra cost) for those who want to complement their breakfast.

What are the operational hours of “Nuestra Casa” Restaurant?

Breakfast: 7:30am to 10:45am

Lunch and snacks: 10:45am to 6:00pm 

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