Privacy Policy

By means of this Privacy Notice, you are informed that: personal information and data provided to Xperience Hotels upon completion of the reservation and registration process, both digital, printed format and/or telephone communication, such as name, telephone number, e-mail address, nationality and personal information such as: celebrations, special requests etc, will be solely used in order to provide you with the services requested . Such services include reservations, purchase of travel arrangements, membership to our Loyalty Program, or any other service related to offering of tourist services. The same data will also be used to inform you of any new services provided or of any changes to the above. To offer promotions and dedicated services as well as to check the quality of service that we provide. All of the above is carried out in order to assure a better service and to identify your personal preferences in order to make your next stay in our group of Hotels as pleasant as possible. If any information regarding your state of health is provided to us, the same is considered as sensitive personal information. This will be used with the sole purpose of providing you with a personalized service and to please your dietary needs. In this respect, you expressly authorize the use of such information and Xperience Hotels agrees to treat this information in accordance with the appropriate security measures, guaranteeing your confidentiality at all times. We also inform you that your information may be transferred to affiliated, subsidiary or associated businesses, to national or foreign third parties and be used both within and outside of the country in order to offer you accommodation services and/or related products that may be of interest to you. If you do not convey your express opposition to your personal information being transferred in this way, it will be understood that you have given your implicit consent to this. At any given moment, you may revoke your consent provided to us for the treatment of your personal information and may exercise your rights of access, modification, cancellation or opposition to the treatment of any of your personal information provided.

Any such request should be presented in written to:

 XPERIENCE HOTELS

Departamento de Division cuartos

Av. 10, entre calle 20 y 22

Playa del Carmen, Quintana Roo, Mexico

Xperience Hotels will send by return letter, a written reply to the postal or e-mail address provided in your aforementioned written request. Xperience Hotels reserves the right to make any changes or updates to the Privacy Notice at any given time. Modification to this notice will be available at our website:xperiencehotelsresorts.