Hotel

Playa Del Carmen

One of the fastest growing destinations in the world. What once used to be no more than a fisherman's village has grown to an extent of being considered the most prominent destination in the Riviera Maya. A variety of people coming from all over the world now visit Playa del Carmen for its amazing beaches and glamorous atmosphere.

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Rooms

Illusion is a stylish boutique hotel with an exceptional location, just steps away from the Caribbean beach and Playa’s world famous “Quinta Avenida” with its numerous shops, restaurants and bars. The best possible setting for a hotel in Playa del Carmen.

Food and Dining

Our "Nuestra Casa" culinary team is ready to surprise you with a new initiative combining local traditional recipes prepared using highly nutrient ingredients with nowadays need to keep healthy even when away from home. We feature numerous homemade choices that will enhance your need to start the day with a sound approach. READ MORE

Holistic Space

For many people, the entire reason for holing up in a hotel is to get away from it all. And although we agree that a comfortable bed and great amenities offer a great ... READ MORE

Wedding & Events

What would you dream of on a very special day?  READ MORE

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Rooms

The 45 spacious rooms, with comfortable king or queen size beds, are decorated distinctly with marble floors and bathrooms with precious regional Ticul stone. All rooms (Mirage, Mirage Balcony, Prestige, Prestige Suite, Vision Cabaña) are highly comfortable and overlook either the internal and serene tropical patio (Mirage), the lively street (Mirage Balcony) or the Caribbean (Prestige and Vision Cabaña).

MIRAGE

Our mirage rooms enjoy the view of our internal patio surrounded by the tropical vegetation.

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MIRAGE BALCONY

Large rooms with king size bed. Each room features sliding doors opening towards the balcony.

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PRESTIGE ROOM

Each one of 5 rooms is decorated uniquely with a flare of Indonesian furniture.

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PRESTIGE SUITE

730 sq. feet one bedroom suite with a king size bed and convertible futon

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VISION CABAÑA

5 cozy and intimate one bedroom cabañas style with a breathtaking view

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Xperience Taste

Nuestra Casa Restaurant

mandjphoto.12Our “Nuestra Casa” team is ready to surprise you with culinary creations combining local traditional recipes prepared using highly nutrient ingredients. We propose numerous homemade dishes that will enhance your need to start the day with a healthy approach. Our restaurant and rooftop bar is also the ideal venue to celebrate special occasions such as birthdays and parties, providing a beautiful space in which to celebrate and enjoy time with your friends and loved ones. The “Nuestra Casa” breakfast concept is neither Continental nor American! It is the result of a study of the hotel Chefs and the contribution of our Xperience Hotels Ambassadors (guests) with the aim of offering an alternative proposal between the typical Continental breakfast and a menu with a richer and healthier content.

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Roof Top “La Vista” Bar

mandjphoto.45Located on the rooftop of the Hotel, LA VISTA bar offers a simple yet friendly experience accompanied by a variety of snacks and cold menu dishes created by our culinary team. What a better idea than having a relaxed lunch, while sitting on our bar which stands for half directly into the refreshing waters of our plunge pool? If you want to spend a chilled afternoon, sunbath on a chaise longue, drink your favorite drinks while enjoying spectacular views of the Caribbean and the Island of Cozumel, LA VISTA bar is the right place for you. We want to offer to our Ambassadors the option to fully enjoy their time in Playa del Carmen also if they decide for one day to remain in the hotel.

Wedding & Events

WEDDINGS IN PLAYA DEL CARMEN

What would you dream of on a very special day? Whether in our Roof top or a romantic setting on the beach, a wedding in Playa del Carmen is an unforgettable experience you will want to share with all your dear ones. Illusion Boutique Hotel, a leading boutique hotel in Playa del Carmen will help you to create the idyllic atmosphere for this unique, once in a lifetime event. Our wedding planner has the experience in organizing Playa del Carmen weddings and events, and our beautiful tropical environment will make your dream a true reality! You will not have to worry about the paper work, the ceremony, reception, music, the decoration, and anything else. Whether you want a Mayan private celebration or a Fiesta Mexicana with Mariachi, your dreams with us will just come true! This is your very special day. Leave it to the Xperience Hotels specialists! Kindly contact us through the email address below or through live chat and help us in identifying your needs and make your dream wedding come true.Describe your request and one of our coordinators will get in contact with you shortly CLICK HERE 
 

EVENTS IN PLAYA DEL CARMEN

Whether you’re planning a birthday party, a graduation or simply a family or friends reunion and would like to entertain your guests in real style, Illusion Boutique Hotel and its facilities are the best non All Inclusive accommodation option for you. Enjoy the special flair of our garden and pool together with your friends, relatives and acquaintances. 45 rooms are available for you even on an exclusive basis. Enjoy our convenient central location, our Nuestra Casa restaurant and Roof top “ La Vista” Pool bar on our ocean view terrace….all of this can be yours at very special rates.

Contact Us

Illusion Boutique Hotel

(Operated by Xperience Hotels)

Calle 8 entre Quinta Avenida y Zona federal Marítima
Colonia centro, Playa del Carmen
Quintana Roo, México

Direct Phone: +52 984 803 39 80

To contact us, please fill the form below.

FAQ

8 Reasons to Choose Us

ILLUSION BOUTIQUE HOTEL by Xperience Hotels
 EXCELLENT LOCATION

In the very heart of Playa del Carmen, steps away from the world famous Quinta Avenida and the white sandy beach

 BEACH CLUBS

Proximity to the most important pristine beaches and privilege day pass to the trendiest beach clubs.

 ADULTS ONLY

This hotel is only open to adults ages 18 and up.

 FREE WI-FI

Free High speed wi-fi Internet in all rooms and public areas

 GREAT FOOD

“Nuestra Casa” Restaurant open for breakfast and lunch, where our culinary team will delight you with numerous healthy homemade choices

 FRIENDLY ATMOSPHERE AND EXCELLENT CARE

Elegant yet informal ambiance making sure our Ambassador’s expectations are not only satisfied but, most important … anticipated!

 IN HOUSE CONCIERGE

Genuinely caring and guiding you safely through the variety of activities and places to explore

 IN HOUSE HOLISTIC SPACE

A selection of healing therapies at literally feet away from your room. A unique and friendly concept where you can immerse yourself in total wellness and relaxation

Facilities

ILLUSION BOUTIQUE HOTEL by Xperience Hotels
ROOF TOP  “La Vista” Bar: drink and snacks, outdoor plunge pool (30 sqm) solarium with sea view, sun loungers
RESTAURANT “Nuestra Casa” Restaurant serving breakfast
ACTIVITIES IN THE HOTEL  Holistic massage, rent-a-bike, tour booking
ACTIVITIES CLOSE TO THE HOTEL  Beach clubs, scuba diving center, mini market, gym, clubs and bars, great shopping malls
INTERNET  Free high speed WiFi and all public areas and rooms. Free of charge
PARKING Available in the vicinity of the hotel. The hotel is in a pedestrian area, right in the middle of the action. (150m.)

Services

SERVICES  24-hour Front Desk, concierge service, transfers from and to the airport (surcharge), excursions (surcharge), rent-a-car (surcharge), breakfast & lunch boxes (surcharge), currency exchange, luggage storage, laundry (surcharge)
GENERAL Elevator, safety deposit box, non-smoking rooms, air conditioning, library
LANGUAGES SPOKEN Spanish, English, Italian, Portuguese

Useful Info

ILLUSION BOUTIQUE HOTEL by Xperience Hotels
CHECK-IN  Earliest at 15:00 pm
CHECK-OUT  Latest at 12:00 pm  hours (certain room type enjoys privileges as far as timing is concerned)
EXTRA AMBASSADOR  All further adults are charged USD 20 per person per night when using an extra bed. There is capacity for extra beds in the room.
PETS Pets are not allowed
CARDS ACCEPTED American Express, VISA, MasterCard
CANCELLATION / PREPAYMENT Cancellation and prepayment policies vary according to room type. Please type in our booking engine the dates of your stay and check the conditions of your required room

 

Frequent Asked Questions

 

How do we reach your Illusion Boutique Hotel in Playa del Carmen if we are driving a car?

From Cancun airport, please take the only highway available heading south towards Playa del Carmen (N. 307). You will pass the village and overpass of Puerto Morelos and some 25 Kms south you will enter into the Playa del Carmen area till you reach a series of overpasses. Continue on it till you reach the exit “AVENIDA CONSTITUYENTES” on the right lane. Once off the overpass, maintain the left hand side below the overpass and turn left along the Constituyentes Avenue and drive all the way down to Avenida 15th where you will to take a right until you reach calle 8. The hotel is located on a “no traffic zone” and luggage drop off is limited to a few minutes. There is a convenient parking at just 150 mts from the hotel on Avenida 15 between calle 8 and 6.

Do you have parking space?

We don’t have a private parking space as such, but on avenida 15th, between calle 8 and 6, there is a private parking available for a small daily fee. Parking in the streets on yellow line is not permitted and therefore the registration plate might be removed from the car and a fine levied. Parking is permitted only along the white line.

 

Can I book a transfer from Cancun airport to the hotel directly with you?

We offer a personalized service even before your arrival. We do have a private shuttle service available for transfers from the airport to the hotel and viceversa that can be booked directly with our Concierge. This will avoid the inconvenience of seeking transportation on your arrival and avoid standard airport prices that are quite high. Should you require more information please do not hesitate to contact us.

 

At what time can I check in?

Check in time is at 3:00 pm. If you have purchased an early check in directly from our web site we will check you in immediately. In other cases we will store your luggage and give you the room as soon as it becomes available.

At what time do we have to check out from the room?

Our check out time is at noon. Should you wish to check out later, you can book this service in advance via our website for a fee .Once at the hotel, you can request availability at the front desk for fee per each extra hour. You can also decide to store your luggage with us so you don´t have to worry about carrying things with you.

Do you have Internet connection?

Yes, we offer our Ambassadors FREE use of our desktop computers at the lobby and we also offer free high speed Wi-fi connection in the rooms, restaurant and in the lobby.

Is there a safe in the room?

There is a safe deposit box in each room whose use is FREE of charge.  Please remember to keep the key with you at all times. For your own safety, there is only one key available and should the same get lost or damaged, we shall have no option but to break the lock. A U$D 100 placement fee is being applied in such cases.

Is it safe to leave my credit card details as a guarantee for payment?

It is very safe. Our policy, just like many other hotels, is to guarantee complete safety and peace of mind. An authorization voucher will be issued and the same can be either be closed upon check out ( should you wish to pay by credit card) or enjoy a 8% discount when settling your account in cash ( more details below).

Should I leave a deposit as guarantee?

In cases where the reservations is made directly with us, either by phone or e mail,  a 30% (according to the rate type) deposit is required at the time of booking in order to guarantee availability.

Which payments are accepted in the hotel?

We accept Visa and Mastercard, American Express, Paypal and cash. As part of our promotions program, we offer an exclusive 8% discount (taxes and Service & Social fee excluded) if your account is paid in cash regardless of the currency (U$D, Euro, CAN U$D, GBP). For your convenience all our hotels have ATM machines available in their lobbies.

 

What is the maximum number of people per room?

Most of our rooms have a king size bed, with a maximum occupancy of 2 people; the rooms with 2 queen size beds can accommodate up to 4 adults.

Can I book tours and activities at the front desk?

Yes, an information point about point of interest is available by the reception or by our concierge desk. All excursions in Playa del Carmen have been tested and improved so as to allow our guests to enjoy in total safety and peace of mind all the beauties that this destination can offer. We also offer tailor made solutions, suggesting the best possible alternatives to those that want to discover the destination according to their timing and pace.

Do you provide iron and ironing boards?

We do have them available at our front desk.

Do you have higher category accommodation?

Should you wish to take your stay with us to the next level without breaking the budget, we can offer you our Prestige Suite capable to offer a great deal of comfort and space….all in one place.

32″ TV with remote control, Internet low cost phonecalls, radio clock iPod-iPhone base, hair dryer, magnifying mirror, in room safe, large equipped kitchenette, dining area enjoying an incredible view over the ocean, full refrigerator supply, tea and coffee making facilities, walk-in closet, wi-fi high speed internet access, “Casa Nostra” breakfast included in the rate, free use of Notebook with Internet connection (in bedroom), minibar included (only drinks), free access to the Beach Club.

Should you just wish to complement your stay with some extra services or simply surprise your companion, we feature the “Infinity plus”: an array of services making you feel just that extra special: Welcome tropical fruit basket, courtesy of breakfast and beach club daily access/facilities, courtesy mini laptop, turndown service, organic amenities, souvenir upon check out, free laundry on the day before your check out.

Our holiday will also take us to other places in Mexico, could you assist our planning?

Should your desire be getting to know the marvelous attractions of this part of the country as well as other regions, including Guatemala and Belize, we can recommend you to taking into consideration spending a few days in the magical context of Holbox Island. Besides being one of the most “off the beaten tracks” destinations in south east Mexico, this authentic paradise is also a fishermen’s village and a place of pure disconnection. Enjoy the beauty of the calm waters of the Gulf of Mexico meeting not only  the turquoise Caribbean, but also a variety of unique birds, the innocent giant of the sea whose passage happen to be every year (May till mid September); swimming with  whale sharks  will in fact be one of the most rewarding and breathtaking experience you will ever have. Tours are organized daily and are totally safe for people of any age. The Holbox Dream Beach Front Hotel is located at five minutes walking from the center of Holbox, there are 48 rooms all equipped with ceiling fan, air conditioning and Wi Fi. All the rooms are decorated in Carraibean style and have a terrace or a bacony with hammock.

Our concierge service is available to consciously guide you towards your holiday planning, suggesting you places and visits that will make your holiday a better experience. Why consulting guides and surf over the web when our team of destination specialists can help you get the most out of the time you will spend in this magical place? Do not hesitate to contact us with your requirements and we will do our best to make you satisfied. Our “Infinite Hospitality” philosophy  goes beyond the boundaries of our hotels.

What does “Nuestra Casa” breakfast include?

Our culinary team will delight you with numerous healthy homemade choices, served in our restaurant and the internal patio, where an innovative and colorful breakfast is served.”Nuestra Casa” Breakfast includes variety of natural juices, teas, coffee and milk, homemade bread, organic nuts and toppings and seasonal fruit. A Menú a la Cartè with international and mexican specialties is available (with extra cost) for those who want to compliment their breakfast.

What are the operation hours of “Nuestra Casa” Restaurant?

Breakfast is served from 7:30 am to 10:45 am