Playa Del Carmen
One of the fastest growing destinations in the world. What once used to be no more than a fisherman's village has grown to an extent of being considered the most prominent destination in the Riviera Maya. A variety of people coming from all over the world now visit Playa del Carmen for its amazing beaches and glamorous atmosphere.
Illusion is a stylish boutique hotel with an exceptional location, just steps away from the Caribbean beach and Playa’s world famous “Quinta Avenida” with its numerous shops, restaurants and bars. The best possible setting for a hotel in Playa del Carmen.
Food and Dining
Our "Nuestra Casa" culinary team is ready to surprise you with a new initiative combining local traditional recipes prepared using highly nutrient ingredients with nowadays need to keep healthy even when away from home. We feature numerous homemade choices that will enhance your need to start the day with a sound approach. READ MORE
For many people, the entire reason for holing up in a hotel is to get away from it all. And although we agree that a comfortable bed and great amenities offer a great ... READ MORE
The 45 spacious rooms, with comfortable king or queen size beds, are decorated distinctly with marble floors and bathrooms with precious regional ticul stone. All rooms (Mirage, Mirage Balcony, Prestige, Prestige Suite, Vision Cabaña) are highly comfortable and overlook either the internal and serene tropical patio (Mirage), the lively street (Mirage Balcony) or the Caribbean (Prestige and Vision Cabaña).
Nuestra Casa Restaurant
Our “Nuestra Casa” team is ready to surprise you with culinary creations combining local traditional recipes prepared using highly nutrient ingredients. We propose numerous homemade dishes that will enhance your need to start the day with a healthy approach. Our restaurant and rooftop bar is also the ideal venue to celebrate special occasions such as birthdays and parties, providing a beautiful space in which to celebrate and enjoy time with your friends and loved ones. The “Nuestra Casa” breakfast concept is neither Continental nor American! It is the result of a study of the hotel Chefs and the contribution of our Xperience Hotels Ambassadors (guests) with the aim of offering an alternative proposal between the typical Continental breakfast and a menu with a richer and healthier content.
Roof Top “La Vista” Bar
Located on the rooftop of the Hotel, LA VISTA bar offers a simple yet friendly experience accompanied by a variety of snacks and cold menu dishes created by our culinary team. What a better idea than having a relaxed lunch, while sitting on our bar which stands for half directly into the refreshing waters of our plunge pool? If you want to spend a chilled afternoon, sunbath on a chaise longue, drink your favorite drinks while enjoying spectacular views of the Caribbean and the Island of Cozumel, LA VISTA bar is the right place for you. We want to offer to our Ambassadors the option to fully enjoy their time in Playa del Carmen also if they decide for one day to remain in the hotel.
Wedding & Events
EVENTS IN PLAYA DEL CARMEN
Illusion Boutique Hotel
(Operated by Xperience Hotels)
Calle 8 entre Quinta Avenida y Zona federal Marítima
Colonia centro, Playa del Carmen
Quintana Roo, México
Direct Phone: +52 984 803 39 80
Illusion Boutique Hotel
8 Reasons to Choose Us
In the very heart of Playa del Carmen, steps away from the world famous Quinta Avenida and the white sandy beach
Proximity to the most important pristine beaches and privilege day pass to the trendiest beach clubs.
This hotel is only open to adults ages 18 and up.
Free High speed wi-fi Internet in all rooms and public areas
“Nuestra Casa” Restaurant open for breakfast and lunch, where our culinary team will delight you with numerous healthy homemade choices
Elegant yet informal ambiance making sure our Ambassador’s expectations are not only satisfied but, most important … anticipated!
Genuinely caring and guiding you safely through the variety of activities and places to explore
A selection of healing therapies at literally feet away from your room. A unique and friendly concept where you can immerse yourself in total wellness and relaxation
|ROOF TOP||“La Vista” Bar: drink and snacks, outdoor plunge pool (30 sqm) solarium with sea view, sun loungers|
|RESTAURANT||“Nuestra Casa” Restaurant serving breakfast|
|ACTIVITIES IN THE HOTEL||Holistic massage, rent-a-bike, tour booking|
|ACTIVITIES CLOSE TO THE HOTEL||Beach clubs, scuba diving center, mini market, gym, clubs and bars, great shopping malls|
|INTERNET||Free high speed WiFi and all public areas and rooms. Free of charge|
|PARKING||Available in the vicinity of the hotel. The hotel is in a pedestrian area, right in the middle of the action. (150m.)|
|SERVICES||24-hour Front Desk, concierge service, transfers from and to the airport (surcharge), excursions (surcharge), rent-a-car (surcharge), breakfast & lunch boxes (surcharge), currency exchange, luggage storage, laundry (surcharge)|
|GENERAL||Elevator, safety deposit box, non-smoking rooms, air conditioning, library|
|LANGUAGES SPOKEN||Spanish, English, Italian, Portuguese|
|CHECK-IN||Earliest at 15:00 pm|
|CHECK-OUT||Latest at 12:00 pm hours (certain room type enjoys privileges as far as timing is concerned)|
|EXTRA AMBASSADOR||All further adults are charged USD 20 per person per night when using an extra bed. There is capacity for extra beds in the room.|
|PETS||Pets are not allowed|
|CARDS ACCEPTED||American Express, VISA, MasterCard|
|CANCELLATION / PREPAYMENT||Cancellation and prepayment policies vary according to room type. Please type in our booking engine the dates of your stay and check the conditions of your required room|
Frequent Asked Questions
How do we reach your Illusion Boutique Hotel in Playa del Carmen if we are driving a car?
From Cancun airport, please take the only highway available heading south towards Playa del Carmen (N. 307). You will pass the village and overpass of Puerto Morelos and some 25 Kms south you will enter into the Playa del Carmen area till you reach a series of overpasses. Continue on it till you reach the exit “AVENIDA CONSTITUYENTES” on the right lane. Once off the overpass, maintain the left hand side below the overpass and turn left along the Constituyentes Avenue and drive all the way down to Avenida 15th where you will to take a right until you reach calle 8. The hotel is located on a “no traffic zone” and luggage drop off is limited to a few minutes. There is a convenient parking at just 150 mts from the hotel on Avenida 15 between calle 8 and 6.
Do you have parking space?
We don’t have a private parking space as such, but on avenida 15th, between calle 8 and 6, there is a private parking available for a small daily fee. Parking in the streets on yellow line is not permitted and therefore the registration plate might be removed from the car and a fine levied. Parking is permitted only along the white line.
Can I book a transfer from Cancun airport to the hotel directly with you?
We offer a personalized service even before your arrival. We do have a private shuttle service available for transfers from the airport to the hotel and viceversa that can be booked directly with our Concierge. This will avoid the inconvenience of seeking transportation on your arrival and avoid standard airport prices that are quite high. Should you require more information please do not hesitate to contact us.
At what time can I check in?
Check in time is at 3:00 pm. If you have purchased an early check in directly from our web site we will check you in immediately. In other cases we will store your luggage and give you the room as soon as it becomes available.
At what time do we have to check out from the room?
Do you have Internet connection?
Is there a safe in the room?
Is it safe to leave my credit card details as a guarantee for payment?
It is very safe. Our policy, just like many other hotels, is to guarantee complete safety and peace of mind. An authorization voucher will be issued and the same can be either be closed upon check out ( should you wish to pay by credit card) or enjoy a 8% discount when settling your account in cash ( more details below).
Should I leave a deposit as guarantee?
Which payments are accepted in the hotel?
We accept Visa and Mastercard, American Express, Paypal and cash. As part of our promotions program, we offer an exclusive 8% discount (taxes and Service & Social fee excluded) if your account is paid in cash regardless of the currency (U$D, Euro, CAN U$D, GBP). For your convenience all our hotels have ATM machines available in their lobbies.
What is the maximum number of people per room?
Can I book tours and activities at the front desk?
Do you provide iron and ironing boards?
We do have them available at our front desk.
Do you have higher category accommodation?
Should you wish to take your stay with us to the next level without breaking the budget, we can offer you our Prestige Suite capable to offer a great deal of comfort and space….all in one place.
32″ TV with remote control, Internet low cost phonecalls, radio clock iPod-iPhone base, hair dryer, magnifying mirror, in room safe, large equipped kitchenette, dining area enjoying an incredible view over the ocean, full refrigerator supply, tea and coffee making facilities, walk-in closet, wi-fi high speed internet access, “Casa Nostra” breakfast included in the rate, free use of Notebook with Internet connection (in bedroom), minibar included (only drinks), free access to the Beach Club.
Our holiday will also take us to other places in Mexico, could you assist our planning?
Should your desire be getting to know the marvelous attractions of this part of the country as well as other regions, including Guatemala and Belize, we can recommend you to taking into consideration spending a few days in the magical context of Holbox Island. Besides being one of the most “off the beaten tracks” destinations in south east Mexico, this authentic paradise is also a fishermen’s village and a place of pure disconnection. Enjoy the beauty of the calm waters of the Gulf of Mexico meeting not only the turquoise Caribbean, but also a variety of unique birds, the innocent giant of the sea whose passage happen to be every year (May till mid September); swimming with whale sharks will in fact be one of the most rewarding and breathtaking experience you will ever have. Tours are organized daily and are totally safe for people of any age. The Holbox Dream Beach Front Hotel is located at five minutes walking from the center of Holbox, there are 48 rooms all equipped with ceiling fan, air conditioning and Wi Fi. All the rooms are decorated in Carraibean style and have a terrace or a bacony with hammock.
What does “Nuestra Casa” breakfast include?
Our culinary team will delight you with numerous healthy homemade choices, served in our restaurant and the internal patio, where an innovative and colorful breakfast is served.”Nuestra Casa” Breakfast includes variety of natural juices, teas, coffee and milk, homemade bread, organic nuts and toppings and seasonal fruit. A Menú a la Cartè with international and mexican specialties is available (with extra cost) for those who want to compliment their breakfast.
What are the operation hours of “Nuestra Casa” Restaurant?
Breakfast is served from 7:30 am to 10:45 am