In cases where the reservations is made directly with us, either by phone or email, a 30% deposit is required at the time of booking in order to guarantee availability..
We accept Visa, Mastercard, American Express, Paypal and cash. As part of our promotions program, we offer an exclusive 8% discount (taxes and Service & Social fee excluded) if your account is paid in cash regardless of the currency (U$D, Euro, CAN U$D, GBP). VERY IMPORTANT – there are only 3 Bank Cash Dispenser on the island. Sometimes they are not functional and money withdrawal is not sufficient for all island`s visitors.
The majority of the room can accommodate 3 adults, or 2 adults and a child: one queen bed plus an extra single one. The superior room can accommodate a maximum of 4 Adults or 2 Adults and a Child..
Can I book tours and activities at the front desk?
Yes, an information point about all beauties this destination can offer is available by the reception or by our concierge desk. All excursions in Playa del Carmen have been tested and improved so as to allow our guests to enjoy in total safety and peace of mind all the beauties that this destination can offer. We also offer tailor made solutions, suggesting the best possible alternatives to those that want to discover the destination according to their timing and pace.
Do you provide irons and iron boards?
We do have irons and ironing boards available at our front desk.
Do you have higher category accommodations?
Should you wish to take your stay with us to the next level without exceeding your budget, we can offer you our very comfortable Sweet Dream View room which offers an offshore view and features also a Jacuzzi outside the terrace that you can enjoy in a romantic atmosphere. The room also features air conditioning, mini fridge, safe deposit box, ceiling fan, and superior organic amenities..
Our holiday will also take us to other places within Mexico, could you assist our planning?
In case that, after a period of complete relaxation you would like to treat yourself with a period of fun and culture we are welcoming you in one of our 4 hotels in Playa del Carmen.
Playa del Carmen offers an interesting mix of Mexican soul and European feel. This charming town offers an exciting array of boutiques, shopping malls, restaurants located at the Playa’s main promenade (Quinta Avenida), available exclusively to pedestrians, where we are located. Apart from shopping, the town displays numerous restaurants, pristine beach with excellent snorkeling opportunities and a vibrant nightlife to suit all taste.
Our concierge service is available to consciously guide you towards your holiday planning, suggesting you places and visits that will make your holiday a better experience. Why consult guides and surf over the web when our team of destination specialists can help you get the most out of the time you will spend in this magical place? Do not hesitate to contact us with your requirements and we will do our best to make you satisfied. Our “Infinite Hospitality” philosophy goes beyond the boundaries of our hotels. .
What does “CASA NOSTRA” breakfast include?
Our culinary team will delight you with numerous healthy homemade choices, served in a typical Palapa (by the pool), where an innovative and colorful breakfast is served.
“CASA NOSTRA” Breakfast includes variety of natural juices, teas, cornflakes, wholecornflakes, cream cheese spreadable, coffee and milk, white bread, wholemead bread, variety of jams, muffins, honey, butter, variety of yoghurt, assorted cheeses, cold cuts.
A Menú a la Cartè with international and mexican specialities is available (with extra cost) for those who want to complement their breakfast..
What are the operational hours of “Nuestra Casa” Restaurant?
Breakfast: 7:30am to 10:45am
Lunch: 12:00am to 4:00pm
Dinner: 06:00 to 10:00pm