23 °C
FAQ
How do we reach the Hacienda Paradise Boutique Hotel in Playa del Carmen if we are driving?
From Cancun airport, please take the only highway available heading south towards Playa del Carmen (N. 307). You will pass the village and overpass of Puerto Morelos and some 25 Kms south you will enter into the Playa del Carmen area until you reach a series of overpasses. Continue on the overpass until you reach the exit "AVENIDA CONSTITUYENTES" on the right lane. Once off the overpass, maintain the left hand side below the overpass and turn left along the Constituyentes Avenue and drive all the way down to Avenida 10th where you will find a small roundabout and will to take a left upon meeting the same Avenida 10. Drive along Avenida 10 for about 1 block until on your right hand side, you will see the Hotel, a creamy building property with some burgundy arches.
Do you have parking space?
We don’t have a private parking space as such, but in front of the hotel and on calle 20, there is public parking available wherever the white line is (on the sidewalks). Parking on yellow line is not permitted and therefore the registration plate might be removed from the car and a fine levied.
Can I book a transfer from Cancun airport to the hotel directly with you?
We offer a personalized service even before your arrival. We do have a private shuttle service available for transfers from the airport to the hotel and vice versa that can be booked directly with us. This will avoid the inconvenience of seeking transportation on your arrival and the price is also quite affordable. Should you require more information please do not hesitate to contact us.
At what time can I check in?
Check in time is at 3:00pm. If you have purchased an early check in directly from our web site we will check you in inmediately. Otherwise, we will store your luggage and give you the room(s) as soon as possible.
At what time do we have to check out from the room?
Our check out time is at noon. Should you wish to check out later, you can book this service in advance via our website for a fixed fee of U$D 29. Once at the hotel you can request availability at the front desk for fee U$D10 per extra hour. You can also decide to store your luggage with us so you don´t have to worry about carrying things with you.
Do you have Internet connection?
Yes, we offer our guests free use of our desktop computers at the lobby and we also offer free Wi-fi connection in the rooms, restaurant and in the lobby.
Is there a safe in the room?
There is a safe deposit box in each room whose use is free of charge. Please remember to keep the key with you at all times. For your own safety, there is only one key available and should the same get lost or damaged, we shall have no option but to break the lock. A U$D 50 replacement fee is being applied in such cases.
Is it safe to leave my credit card details as a guarantee for payment?
It is very safe. Our policy, just like many other hotels, is to guarantee complete safety and peace of mind. An authorization voucher will be issued and the same can be either be closed upon check out (should you wish to pay by credit card) or enjoy a 5% discount when settling your account in cash (more details below).
Should I leave a deposit as guarantee?
In cases where the reservations is made directly with us, either by phone or email, a 30% deposit is required at the time of booking in order to guarantee availability.
Which payments are accepted in the hotel?
We accept Visa and Mastercard, Paypal and cash. As part of our promotions program, we offer an exclusive 5% discount (taxes and Service & Social fee excluded) if your account is paid in cash regardless of the currency (U$D, Euro, CAN U$D, GBP). For your convenience all our hotels have ATM machines available in their lobbies. Moreover we are one of the very few Hotels in Playa del Carmen accepting American Express thus allowing our guests to enjoy the several advantages offered to its card holders.
What is the maximum number of people per room?
Most of our rooms have a king size bed, with a maximum occupancy of 2 people; the rooms with 2 queen size beds can accommodate up to 4 adults or a couple and two children. If you are coming along with your family and want to share rooms, we propose you our Family Deal option: 2 connected rooms: one with a king size bed and the second one with 2 queen size beds. The ideal solution for those seeking space without breaking the budget.
Can I book tours and activities at the front desk?
Yes, an information point about all beauties this destination can offer is available by the reception or by our concierge desk. All excursions in Playa del Carmen have been tested and improved so as to allow our guests to enjoy in total safety and peace of mind all the beauties that this destination can offer. We also offer tailor made solutions, suggesting the best possible alternatives to those that want to discover the destination according to their timing and pace.
Do you provide irons and iron boards?
We do have irons and ironing boards available at our front desk.
Do you have higher category accommodations?
Should you wish to take your stay with us to the next level without exceeding your budget, we can offer you our very comfortable Master Suite:
Jacuzzi, a living room with 42” flat screen TV, sofa bed (king size), wireless phone, courtesy mini laptop, CD/DVD player and home theatre, iPod docking station, radio and alarm clock, courtesy minibar supply, breakfast and courtesy of beach club daily access and facilities included.
Should you just wish to complement your stay with some extra services or simply surprise your companion, we feature the “Infinity plus”. An array of services making will you feel extra special:
Welcome tropical fruit basket, local mobile phone and number (sim card allowing you to save on higher roaming mobile charges), courtesy of breakfast and beach club daily access/facilities, courtesy mini laptop, turndown service, organic amenities, souvenir upon check out, free laundry on the day before your check out.
Our holiday will also take us to other places within Mexico, could you assist our planning?
Should your desire be getting to know the marvelous attractions of this part of the country as well as other regions, including Guatemala and Belize, we can recommend you to take into consideration spending a few days in the magical context of Holbox Island. Besides being one of the most “off the beaten tracks” destinations in south east Mexico, this authentic paradise is also a fisherman’s village and a place of pure disconnection. Enjoy the beauty of the calm waters of the Gulf of Mexico meeting the turquoise Caribbean, a variety of unique birds, the innocent giant of the sea whose passage happen to be every year (May till mid September). Swimming with the whale shark will in fact be one of the most rewarding and breathtaking experience you will ever have. Tours are organized daily and are totally safe for people of any age. Last but not least, our hotel “La Palapa”, located on one of the most exclusive beach on the island features 15 spacious and comfortable rooms enjoying a privileged position and our “Casa Nostra restaurant….on the beach” that will tempt every taste bud with unique combinations of the freshest sea ingredients.
Our concierge service is available to consciously guide you towards your holiday planning, suggesting you places and visits that will make your holiday a better experience. Why consult guides and surf over the web when our team of destination specialists can help you get the most out of the time you will spend in this magical place? Do not hesitate to contact us with your requirements and we will do our best to make you satisfied. Our “Infinite Hospitality” philosophy goes beyond the boundaries of our hotels.
What does “Casa Nostra” breakfast include?
Our culinary team will delight you with numerous healthy homemade choices, served in a typical Palapa (by the pool), where an innovative and colorful breakfast is served.
From the healthy conscious homemade European breakfast to the delicacies of gourmet eggs and Mexican specialties that will tempt the most demanding of taste buds, Hacienda Paradise is constantly succeeding in creating a restaurant Xperience that leaves an indelible memory in all those willing to Xperiment the best part of the day....and much more!
It consists of a variety of items including homemade bread and cakes, natural and fruit yogurt, selection of tropical fruits, selection of marmalades, butter, selection of teas, American coffee, cinnamon coffee, fruit juices, milk and water (bottled).
What are the operational hours of “Casa Nostra” Restaurant?
Breakfast: 7:30am to 10:45am
Lunch and snacks: 10:45am to 8:00pm
